Information and Advising Face-to-Face

Service directly at the Service Point without an appointment:

• reenrolling and semester contribution
• requirements for and ramifications of academic leave, part-time study, and withdrawal (information and advice)
• application process for the transition from a bachelor’s to a master’s program or a university degree program to doctoral work
• getting started with your studies and finding your way around the University
• information about the Deutschlandsemesterticket
• additional advice and offices at the University and in Hamburg

We also issue the following documents:

• proof of enrollment
• documents confirming periods of study
• certificate of withdrawal (only after withdrawal has already taken place)

Make an appointment with the Application, Admissions, and Student Affairs Team for the following:

• correcting semester documents (e.g., specific semester, name, degree program)
• certificates: orphan’s pension (in case of loss of one or both parents), pension-loss period (form V501), certificate for extension of residence permits
• health insurance matters
• Deutschlandsemesterticket exemptions
• changes in status: leaves of absence, part-time, withdrawal (verification of proof and administration)
• interrupting studies (for enrolled students)
• certifying documents

Make an appointment with the Center for Academic Advising for the following:

• I want to enjoy my studies more.
• I want more contact to other students.
• I wonder if something else entirely would better suit me.
• I can’t seem to get any further but don’t know why.
• I want to be more satisfied with my accomplishments.
• I don’t (yet) feel that I have really settled into my studies.
• I find it hard to study and to work independently.

The Office for Students with Disabilities

The Career Center offers advice on the following topics—just make an appointment:

• career opportunities
• application documents and job searches
• starting a career
• starting a business

Service directly at the Service Point without an appointment:

• degree programs at the University of Hamburg
• application requirements
• application deadlines
• overview of further counseling services at the University of Hamburg
• overview of advisory services offered by other institutions
• applying online in STiNE
• special applications when applying online
• enrollment deadlines
• enrollment documents and the enrollment process
• next steps after enrolling

Make an appointment with the Application, Admissions, and Student Affairs Team for the following:

• special applications (only for double degrees, top athletes, to improve average grade, to improve waiting period, preferential admission)—counselling on hardship applications for health reasons
• student place exchange in medicine, dentistry, and pharmacy programs
• enrolling for a doctorate
• enrolling for a specific program, Erasmus, as a guest student (only incoming students at the University of Hamburg)
• advice on applications for the recognition of supporting documents and certificates obtained abroad (no recognition or grade conversion)

Counseling services for international prospective students

Counseling services for prospective students with disabilities

Campus Center

• Service Telephone for questions about studying and admissions
• Contact form for personal questions for the Campus Center
• Campus Center Forum for general questions for the Campus Center
• Center for Academic Advising
• Group counseling for prospective students
• Webinars on applying online, enrolling, and starting your studies
• Psychological counseling

At the University of Hamburg

• Academic offices for the faculties for all questions related to studying, e.g., courses, transcript of records, examinations
• Regional Computing Center (RRZ) for questions about technology, e.g., access to STiNE, Wi-Fi
• Family Office of the University of Hamburg for students and employees with parenting and care responsibilities