The Service Telephone for enrolled and prospective students at the University of Hamburg
About us
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The Service Telephone is the main port of call for questions about studying and applying to the University.
We offer information and individual advice so that you can handle your concerns on time, make sound decisions, and navigate your studies independently.
Content
Topics
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- Programs, admission requirements, application process
- Selection procedure, admission, enrollment
- Support for online applications
- Getting started with your studies, orientation, and University of Hamburg services
- Reenrolling and semester contribution
- Taking leave, part-time, and withdrawing from studies
Contact Service Telephone
+49 40 2395-27000
Monday and Wednesday: 10 am to 2 pm
Tuesday: 12 pm to 4 pm
Thursday: 11 am to 3 pm
Important News
Starting on 19 August 2026, we are offering Zoom hours.
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FAQ
FAQ on the most important topics
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Quick links
Further advice services
Our events and activities
